Refund & Cancellation Policy
Effective Date: January 2026 | vermontbookpublishers.com | (802) 264-0600
Vermont Book Publishers is a brand of Apploid Studio Store LLC, registered in Houston, Texas, USA. Apploid Studio Store LLC operates this website and provides the services described herein.
Legal & Platform Notice: Vermont Book Publishers is a brand of Apploid Studio Store LLC, registered in Houston, Texas, USA. We provide paid self-publishing and author services as an independent service provider, not a traditional publishing house; we do not purchase manuscripts, pay advances, or guarantee acceptance, sales, rankings, or income. Amazon, Kindle Direct Publishing, Barnes & Noble, Goodreads, Kobo, IngramSpark and other platform names are trademarks of their respective owners — we are not affiliated with, endorsed by, or partnered with them. Authors retain 100% of their rights. Timelines and results vary by project.
This policy provides clear, transparent terms covering refunds, cancellations, shipping of physical copies, service timelines, and guarantees across all services offered by Apploid Studio Store LLC (Vermont Book Publishers).
This Refund & Cancellation Policy is incorporated by reference into our Terms & Conditions. It is the authoritative source for all refund and cancellation terms. If any other page or summary appears to conflict with this Policy, this Policy governs.
1. Refund Policy
Vermont Book Publishers is committed to transparent and fair refund terms. The following applies to all paid services.
1.1 Full Refund — 14-Day Guarantee
Clients are entitled to a full refund if a cancellation request is submitted within 14 calendar days of the initial payment, provided that active production work has not yet commenced on the project.
- Refund requests must be submitted in writing to: info@vermontbookpublishers.com
- Refunds are processed within 5–7 business days of approval.
- Original payment method is used for all refunds.
- No administrative or processing fees are deducted from full refunds.
1.2 Partial Refund — After Work Has Begun
Once active work has commenced (manuscript review, editing, design, or any deliverable has been shared), the following partial refund schedule applies:
| Stage of Completion | Refund Entitlement | Notes |
|---|---|---|
| Work started, < 25% complete | 75% refund | Client notifies within 3 business days of kickoff |
| 25% – 50% complete | 50% refund | Based on milestones delivered |
| 50% – 75% complete | 25% refund | Significant work already invested |
| 75% or more complete | No refund | Project near completion or major deliverables approved by client |
1.3 Non-Refundable Situations
- Refund requests submitted after 14 days AND after work has commenced.
- Rush or expedited service fees are non-refundable once production begins.
- Third-party costs (ISBN registration, distribution fees, printing proofs) are non-refundable once incurred.
- Services fully delivered and approved by the client.
2. Cancellation Policy
Clients may cancel their project at any point. The refund entitlement will be determined by the stage of completion at the time of cancellation, as outlined in Section 1.2 above.
2.1 How to Cancel
- Email: info@vermontbookpublishers.com with subject line 'Project Cancellation Request'
- Phone: (802) 264-0600 — Mon to Fri, 9 AM – 6 PM EST
- Include your full name, project name, and reason for cancellation.
- Our team will confirm receipt within 1 business day and issue a written cancellation confirmation.
2.2 Cancellation by Vermont Book Publishers
Vermont Book Publishers reserves the right to cancel a project under the following conditions:
- Non-payment or failed payment after reasonable notice.
- Client requests that violate copyright, defamation, or publishing laws.
- Persistent failure to provide required manuscript materials after 30 days of project start.
In such cases, a pro-rated refund for work not yet completed will be issued within 7 business days.
3. Service Timelines & Commitments
All timelines below are standard estimates. Rush timelines are available at an additional fee. Clients are notified in writing if any delay is anticipated.
| Service | Standard Timeline | Commitment |
|---|---|---|
| Book Editing & Proofreading | 2–4 weeks | 2 revision rounds included |
| Ghostwriting | 4–8 weeks | Chapter-by-chapter approval process |
| Book Cover Design | 1–2 weeks | 3 initial concepts + 2 revisions |
| Book Formatting & Layout | 1–2 weeks | Print + digital formats delivered |
| Book Publishing Setup | 1–2 weeks | Platform upload + metadata included |
| Book Marketing Plan | 2–3 weeks | Custom strategy document delivered |
| Social Media Marketing | Ongoing / 30-day cycles | Monthly performance report |
| Content Marketing | Ongoing / 30-day cycles | Editorial calendar provided |
| Book Illustration | 3–5 weeks | Depends on number of illustrations |
| Author Website Design | 2–4 weeks | 2 design concepts + revisions |
| Book Translation | 3–6 weeks | Depends on word count & language |
| Audiobook Publishing | 2–4 weeks | File QA + platform submission |
| Full Publishing Package (all-in) | 4–8 weeks | Dedicated project manager assigned |
4. Our Guarantees to Clients
- On-Time Delivery Guarantee: We commit to delivering within the agreed timeline. If Vermont Book Publishers misses a deadline by more than 5 business days without prior written notice, the client is entitled to a 10% service credit on the delayed deliverable.
- Revision Guarantee: All services include a minimum of 2 revision rounds at no additional cost. Revisions must be requested within 7 days of each deliverable being shared.
- Quality Assurance: Every deliverable is reviewed internally before being sent to the client. Editing and proofreading services are backed by a quality check by a senior editor.
- Rights Guarantee: Authors retain 100% of their intellectual property and publishing rights. Vermont Book Publishers does not claim ownership of any manuscript, cover design, or content created for the client.
- Communication Guarantee: Clients receive a project status update at minimum every 5 business days. A dedicated point of contact is assigned to every project.
5. Shipping & Physical Copies
Most of our services are delivered digitally (files, links, and online retailer listings). Physical items are only shipped where a package or add-on specifically includes them — for example the advance copies (ARC/ARE/Galley) included with the Gold Publishing Package, or any printed proofs or author copies you order.
- Processing & dispatch: Printed copies are produced on demand. Production and dispatch typically take 7–14 business days after the final print files are approved.
- Delivery time: Standard domestic (US) delivery is usually 3–7 business days after dispatch. International delivery typically takes 7–21 business days, depending on destination and customs.
- Shipping costs: Where copies are included in a package, standard shipping to one address is included. Additional copies, expedited shipping, or international surcharges are quoted and approved in writing before any charge.
- Tracking: A tracking number is provided by email once your order ships, where the carrier supports it.
- Customs & duties: Any import duties or taxes on international shipments are the recipient's responsibility.
5.1 Damaged, Defective, or Lost Shipments
- If a printed item arrives damaged, defective, or with a production error on our part, we will arrange a free replacement. Notify us within 7 days of delivery at info@vermontbookpublishers.com with photos of the item and packaging.
- If a tracked shipment is confirmed lost in transit, we will reprint and reship at no cost to you.
- Because printed copies are produced to order, we cannot accept returns for change of mind once printing has begun. Replacements are limited to damaged, defective, or lost items as described above.
- Refunds relating to undelivered or defective physical items are handled under Section 1 of this policy.
6. Dispute Resolution
If a client is dissatisfied with a service outcome, Vermont Book Publishers encourages the following resolution process before any formal action:
- Step 1 — Contact Support: Email info@vermontbookpublishers.com or call (802) 264-0600 to describe the issue.
- Step 2 — Internal Review: Our team reviews the concern within 3 business days and proposes a resolution.
- Step 3 — Resolution Options: Options may include additional revisions, partial credit, or a refund per Section 1.
- Step 4 — Escalation: If unresolved, disputes may be escalated to a neutral third-party mediator. Vermont Book Publishers agrees to participate in good faith.
Vermont Book Publishers is a brand of Apploid Studio Store LLC, registered in Houston, Texas, USA. | Head Office: 6671 Southwest Freeway, Suite 500, Houston, TX 77074, United States | info@vermontbookpublishers.com | (802) 264-0600